Refund and Cancellation Policy

Welcome to AL_SAHABA, where we prioritize customer satisfaction and aim to provide the best shopping experience possible. We understand that sometimes refunds and cancellations are necessary, and we have crafted this policy to ensure transparency and fairness for all our valued customers.

Refund Policy:

1. Eligibility for Refunds:

   • We offer refunds on products that are damaged, defective, or not as described.
   • Refunds are processed within 30 days of the purchase date.

2. Refund Process:

   • To initiate a refund, please contact our customer support team within 5 days of receiving your order.
   • Provide your order number and details of the issue along with supporting evidence such as photographs.
   • Our team will assess your request and provide further instructions on the return process if necessary.

3. Return Shipping:

   • Customers are responsible for the cost of return shipping unless the product is faulty or incorrect.
   • We recommend using a trackable shipping service to ensure the safe return of your item.

4. Refund Method:

   • Refunds are issued to the original payment method used for the purchase.
   • Please allow 3-5 business days for the refund to reflect in your account after it has been processed.

5. Non-Refundable Items:

   • Certain items such as personalized or customized products are non-refundable unless they are defective.

  Cancellation Policy:

1. Cancellation Window:

   • Orders can be canceled within 24 hours of placement.
   • Once an order has been processed and shipped, it cannot be canceled.

2. Cancellation Process:

   • To cancel your order, please contact our customer support team with your order details as soon as possible.
   • If your order is eligible for cancellation, we will provide confirmation and process the refund accordingly.

3. Late Cancellations:

   • Requests for cancellation beyond the 24-hour window will be considered on a case-by-case basis.
   • Late cancellation requests may not be accommodated if the order has already been processed or shipped.

4. Refund for Canceled Orders:

   • Canceled orders are eligible for a full refund.
   • Refunds are issued to the original payment method used for the purchase.

Contact Us:

If you have any questions or concerns regarding our refund and cancellation policy, please don’t hesitate to contact our customer support team. We are here to assist you and ensure that your shopping experience with us is enjoyable and hassle-free.

Email- Support@al-sahaba.com  ,                                                                                                                                                    Contact – 9205401678                                                                                                                                                           operating hours – 10AM TO 8PM (WEEKDAYS)                                                                                                                                   operating hours -10 AM TO 4PM WEEKENDS)          

Policy Updates:

We reserve the right to update or modify this refund and cancellation policy at any time without prior notice. Please review this page periodically for any changes. By continuing to shop with us, you agree to abide by the latest version of our policies.

Thank you for choosing [AL–SAHABA]. We appreciate your trust and support!

AL-SAHABA Team